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Incident Survey Report | ||||
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The Average results from our survey.
- Incident Speed: 4.5 - Excellent
- Incident Accuracy: 4.6 - Excellent
- Incident Communication: 4.6 - Excellent
- Incident Courtesy: 4.8 - Excellent
- Incident Confidence: Remained the Same
A total of 1186 responses received since 12/1/02.
Recent comments from our customers:
- Wish I could call you more often.
- Working with CAIS is always a pleasure. I depend on their expertise.
- As always, we have received excellent support from Rich Helmke and the rest of the Tech Support team. Thanks.
- The fast response from CAIS in turn helped me to provide timely service to the students whose transcripts were affected.
- I have always found the help desk to be very responsive to any problem that I have encountered.
- Your Helpdesk it one of the best I have worked with. Very prompt and knowledgeable.
- The help was great! I post the question on the listserve and Nick helped me out
- I always get very prompt and reliable service.
- I have always had a good experience with CAIS, you guys are my life saver. Thanks again for all the hard work you do for us.
- BIG problem-outstanding response Thank you
- Ruth has been so patient and helpful to me as I've transitioned to Direct Lending and assisted me in trouble-shooting a number of times.
- I did not know the job existed. When run, it worked wonderfully!
- Tom is great to work with! Elo
- It is working great for us.
- Thank you!
- The FAQ sent as part of the solution was the whole answer, it gave me a script name to compare to production which was working correctly.
- It turns out we had the file at our campus. Corinne was very helpful in steering me in the right direction. Thanks!
- CAIS staff has always been responsive and quick to research and problem-solve our issues.