Incident Survey Report

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The Average results from our survey.

  • Incident Speed: 4.5 - Excellent
  • Incident Accuracy: 4.6 - Excellent
  • Incident Communication: 4.6 - Excellent
  • Incident Courtesy: 4.8 - Excellent
  • Incident Confidence: Remained the Same

A total of 1137 responses received since 12/1/02.

Recent comments from our customers:

  1. Wish I could call you more often.


  2. I appreciate the speed and accuracy of the help I received on this call and on the other that I make. Your help is invaluable.


  3. Working with CAIS is always a pleasure. I depend on their expertise.


  4. As always, we have received excellent support from Rich Helmke and the rest of the Tech Support team. Thanks.


  5. The fast response from CAIS in turn helped me to provide timely service to the students whose transcripts were affected.


  6. The advancement office is going to discuss how they can still make this work, dealing with this limitation.


  7. They just did their normal outstanding job.


  8. I have always found the help desk to be very responsive to any problem that I have encountered.


  9. I had notes on this process, but failed to locate them. So, I called Ruth and she was very patient and gracious -- even though we had gone through this previously.


  10. Your Helpdesk it one of the best I have worked with. Very prompt and knowledgeable.


  11. At this time I am very pleased with the quality of Support CAIS provides.


  12. Thanks to Tom for getting this answered.


  13. Corrine Edmondson is a joy to work with.


  14. This was an issue that had the Business and Banner Program Manager stumped. The issue was resolved quickly by Matt Faga and the CAIS team. Kudos


  15. The help was great! I post the question on the listserve and Nick helped me out


  16. I always get very prompt and reliable service.


  17. I have always had a good experience with CAIS, you guys are my life saver. Thanks again for all the hard work you do for us.


  18. BIG problem-outstanding response Thank you


  19. As always, Ruth is quick and very dependable. Thanks!


 
 
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Last Modify: 02/05/10 10:39