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Incident Survey Report | ||||
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The Average results from our survey.
- Incident Speed: 4.5 - Excellent
- Incident Accuracy: 4.5 - Excellent
- Incident Communication: 4.6 - Excellent
- Incident Courtesy: 4.8 - Excellent
- Incident Confidence: Remained the Same
A total of 1025 responses received since 12/1/02.
Recent comments from our customers:
- SYOGLST has been such a timesaver! We were not aware of its function until this term and it has saved us a tremendous amount of time. Thank you to whoever programmed this. It's a BIG help!
- Ray was especially helpful. He was responsive and knowledgeable and knew which questions to ask. I appreciate his regular follow up.
- Thanks for a great (as always) job!
- Wish I could call you more often.
- Even though it was 4:50PM on a Friday, Tom was able to fix my problem. He was very kind and patient, and made sure everything worked properly. Thank you Tom for always being great to work with!!
- Marianne again was very responsive to a special request which allowed us to track down an internal issue at CSL. She is to be commended for her excellent support.
- As always, Matt is my hero!!! :)
- Thank you very much for your prompt response!
- Corinne does a superb job of following up with any tasks that she tackles for us. Well done!
- Ray did a great job, but we will have a follow-up in the near future.
- Daniel is such a valuable asset - he is surely going to be missed by Concordia, Bronxville. I usually call CAIS around 7-8pm (I work long hours, only to find that Daniel works even longer hours). I'm sure that when he answers he's had a long difficult day, but always has patience in solving my problem (believe me there have been many) especially relating to RPAELAP.
- I appreciate the speed and accuracy of the help I received on this call and on the other that I make. Your help is invaluable.
- Working with CAIS is always a pleasure. I depend on their expertise.
- I always receive excellent service from Tom and Matt. They are so helpful and fast. I wish I was as quick as they are. Thank you!
- As always, we have received excellent support from Rich Helmke and the rest of the Tech Support team. Thanks.
- Matt does an excellent job fixing problems every time we call.
- Actually, I was able to solve the problem myself by comparing 0708 setup forms with 0607 forms. Pretty soon the problem showed up -- a form I had failed to complete. Ruth was very helpful in the process.
- The fix needed to be on this end of things. CAIS helped us find out what needed to be done. Thanks!
- The auditors requested a transaction detail for all accounts from July 1, 2007 till the current date so they could check for items that should have been recorded in FY07. The FOADOCU did not fullfil their needs. We showed them the transaction detail of the cash account. Nowhere is there a report that shows all the transactions recorded for the year.
- The problem is not fixed. I believe that there needs to be a different resolution that the one provided. There was an email sent by Sandra Martin indicating that the fix provided would not be sufficient. We consider the items incomplete.
- The fast response from CAIS in turn helped me to provide timely service to the students whose transcripts were affected.
- as always, Kathy did a great job of asking the right questions to get me the right results. This request was based on data that was new to both CU & CAIS. So getting the results so quickly meant even morw to me. Thank you Kathy!
- Have not yet used the response.
- Thank you! Great job under pressure!
- Thank you for responding so quickly and walking me through the process. As usual, you guys are great!
- It was a simple problem, and I should have remembered the process -- but didn't. Thanks for the patience and quick response.
- Matt Rocks! Whenever we have a problem, he is the one we want to work with!
- We needed to add a couple of lenders and hopefully we did what was needed to make everything work the first time.
- Thanks Kathy.