2012 Schedule for the CAIS Service Center

*Service*	Availability	How to Access
CAIS Support Lines	Monday - Friday, 8:00-4:30 (CT)	Contact Information
CAIS Extended Support Lines	Monday - Thursday, 4:30-6:00 (CT)	Contact Information
CAIS Helpdesk Online	24/7, 365 Days a Year	CAIS Online Helpdesk
CAIS Knowledge Base	24/7, 365 Days a Year	CAIS Knowledge Base
Emergency Tech Support	24/7 pager service available	Contact limited to Campus Project Managers

We observe the following holidays and are closed on:

January 2^nd	Monday	New Year's Day
January 16^th	Monday	Martin Luther King's Birthday
April 6^th	Friday	Good Friday
May 28^th	Monday	Memorial Day
July 4^th	Wednesday	Independence Day
September 3^rd	Monday	Labor Day
November 22^nd & 23^rd	Thursday & Friday	Thanksgiving
December 24^th & 25^th	Monday & Tuesday	Christmas
December 31^st	Monday	Employer's Floating Holiday
January 1^st (2013)	Tuesday	New Year's Day

During the weeks of Christmas and New Year, CAIS is open, but with limited staffing. The exact hours of operation during that time period will be published around December 1, 2012.

The servers will remain available for use at times when CAIS is closed.

We reserve the right to reduce the announced hours if experience indicates little or no utilization during late evenings or weekends.

Last Modify: 02/01/12 14:38