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| Service | Availability | How to Access |
| CAIS Support Lines | Monday-Friday, 8:00-4:30 (CT) | Contact Information |
| CAIS Extended Support Lines | Monday-Thursday, 4:30-6:00 (CT) | Contact Information |
| CAIS Helpdesk Online | 24/7, 365 Days a Year | CAIS Online Helpdesk |
| CAIS Knowledge Base | 24/7, 365 Days a Year | CAIS Knowledge Base |
| Emergency Tech Support | 24/7 pager service available | Contact limited to Campus Project Managers |
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January 1st |
New Year's Day |
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January 18th |
Martin Luther King Jr. Birthday |
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April 2nd |
Good Friday |
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May 31st |
Memorial Day |
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July 2nd |
Employer Holiday |
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July 5th |
Independence Day |
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September 6th |
Labor Day |
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November 25th & 26th |
Thanksgiving |
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December 23rd & 24th |
Christmas |
During the weeks of Christmas and New Years, CAIS is open, but with limited staffing. The exact hours of operation during that time period will be published around December 1, 2010.
The servers will remain available for use at times when CAIS is closed.
We reserve the right to reduce the announced hours if experience indicates little or no utilization during late evenings or weekends.
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Copyright © 2010 Concordia Administrative Information System. Last Modify: 02/05/10 10:39 |