CAIS Helpdesk
KnowledgeBase
Hours/Holidays
CAIS Feedback
Survey Results
CAIS Upgrades
Network Status

How can CAIS help you?

CAIS Self-Service Helpdesk

Enter a new incident or check on an existing incident on the self-service helpdesk.  Requires a password, which can be acquired from your local project manager.  The CAIS helpdesk is powered by HEAT.

Hours & Holiday Schedule

Regular office hours and our annual holiday schedule is posted here.

How are we doing?

We randomly send out individual surveys when we close incidents in our helpdesk.  We welcome and follow up on all feedback that we receive from you.  While we always love to hear compliments, your constructive input can help improve our services in the future.

Incident Survey Results

How is CAIS doing?  Here are the results from random incident surveys that have been returned.

CAIS Upgrades

Track the CAIS-wide upgrades to the Banner product.

CAIS B2k Documentation

Links to Banner2000, Oracle, Technical, and CAIS Upgrade documentation.

Network Status

Check for scheduled maintenance, review CAIS Service Center network status log, and report problems with the CAIS network.

Contact Information at CAIS

Contains the support line contact information, including 800 number, local numbers, and email.

How do I get to CAIS?